Certified Implementation Specialist (CIS) Application Portfolio Management (APM) 2025 – 400 Free Practice Questions to Pass the Exam

The key connection point between business applications introduced by the Common Service Data Model (CSDM) in ServiceNow is the Application Service. This concept serves as a critical framework within CSDM by linking the technical elements of an application with the business services that they support.

An Application Service represents a logical service that encompasses one or more applications, offering a clear view of how these applications align with business needs. By utilizing this entity, organizations can effectively manage and visualize the dependencies and relationships between various applications and the business capabilities they enable. This ensures that not only the technical performance of applications is monitored but also their contribution to overall business objectives is well understood.

In essence, the Application Service acts as a bridge between IT and business, supporting comprehensive service management by integrating technical details with business outcomes. This holistic view is essential for effective portfolio management, enhancing decision-making, and driving business value through IT services.